Managing Your Account

In order to best serve you, it's important your account information is up-to-date.  With correct phone numbers, billing address, and e-mail addresses on file we are able to communicate with you in the event of planned or unplanned outages or about other cooperative related matters.

Individuals who are responsible for the account are recorded in our system and we cannot provide information to anyone whose name is not listed on the account.  For example, if the account is only in the wife's name, we cannot give the amount due to the husband if his name is not on the account.

When contacting the Cooperative to discuss your account, be sure to have your account number ready if you are an existing member.

Understanding Your Bill

Electric bills are mailed to all members by the 5th of the month.  The normal bill is for approximately 30 days of service, but may vary from a minimum of 25 to a maximum of 35 days, based on the number of working days in a month, bad weather, or holiday schedules.  Click below for helpful information to understand your bill.

Understanding Your Bill


SmartHub enables members to securely manage their account online, review energy usage patterns, receive important messages from the Cooperative, and report outages.  Click below to learn more.

Payment Options

Click below to understand payment options available to our members.

Budget Billing

Budget billing allows members to pay more balanced monthly payments throughout the year.  This billing option is available for residential and small general service accounts only.  It is not allowed for account on demand billed rates.

The budget payment amount is calculated by the billing system, based on the past twelve months of usage history.  For more information on Budget Billing and to sign up, click below.

Late and Delinquent Bills

Understand our policies and procedures concerning late and delinquent bills.  Also find information regarding Minnesota's Cold Weather Rule.

Energy Assistance

Click below to learn more about energy assistance programs available to members of People's Energy Cooperative.

MyChoice PrePay Program

The MyChoice prepay program is a flexible payment option that allows you, as a member, to prepay your electric account; eliminating set due dates, deposits, late fees and reconnect fees.  The program is available to all residential members with a single-phase meter capable of remote disconnect/reconnect unless they have a medical condition requiring continuous electric service or they prefer to participate in other programs that do not coincide with prepayment.

Frequently Asked Questions

Prepaid Service Agreement

Submit Your Meter Reading

You must ensure your name, account number, and the date it was read are included in your submission.