Managing Your Account

In order to best serve you, it's important your account information is up-to-date.  With correct phone numbers, billing address, and e-mail addresses on file we are able to communicate with you in the event of planned or unplanned outages or about other cooperative related matters.

Individuals who are responsible for the account are recorded in our system and we cannot provide information to anyone whose name is not listed on the account.  For example, if the account is only in the wife's name, we cannot give the amount due to the husband if his name is not on the account.

When contacting the Cooperative to discuss your account, be sure to have your account number ready if you are an existing member.

Understanding Your Bill

Electric bills are mailed to all members by the 5th of the month.  The normal bill is for approximately 30 days of service, but may vary from a minimum of 25 to a maximum of 35 days, based on the number of working days in a month, bad weather, or holiday schedules.  Click below for helpful information to understand your bill.

Understanding Your Bill

SmartHub

SmartHub enables members to securely manage their account online, review energy usage patterns, receive important messages from the Cooperative, and report outages.  Click below to learn more.

Learn More

Payment Options

Click below to understand payment options available to our members.
 

Learn More

Late and Delinquent Bills

Understand our policies and procedures concerning late and delinquent bills.  Also find information regarding Minnesota's Cold Weather Rule.
 

Learn More

Energy Assistance

Click below to learn more about energy assistance programs available to members of People's Energy Cooperative.

Learn More

Submit Your Meter Reading

You must ensure your name, account number, and the date it was read are included in your submission.

Submit Your Meter Reading

Budget Billing

Budget Billing allows residential members to better plan for their monthly electric expenses without fluctuation or seasonal spikes.  The monthly budget amount is calculated by averaging the actual billing for the previous twelve months.  Budget amounts are recalculated each year and reflected on the July billing statement.

To enroll and remain on the Budget Billing Program, members must have been a member of People's Energy Cooperative and lived in the same location for at least one year, have an account(s) in good standing, and have a zero balance upon enrollment.

 

Enroll