Outage Notification Service
Members can register for the Outage Notification Service through our account management platform, SmartHub. By signing up to receive outage notifications, you will receive real time information when your service area is experiencing a power outage. It’s important to note that you will only receive notifications when the power outage is detected and when it is restored. For more detailed information about the outage, you will be directed to look at the power outage map on our website.
How Does It Work?
When our system experiences a power outage, our automated outage management system will send notifications to members who may be affected and are registered for the Outage Notification Service. Members have the control to determine whether they receive notifications through text messages and/or email. A link to our power outage map within the notification link will allow you to gain more information about the situation. When power has been restored, a follow-up notification will be sent.
Please note: If you opt out of these messages by responding STOP, you will affect all notifications that you receive from the Cooperative, including billing alerts.
How Do I Sign Up?
Log into SmartHub and navigate to Settings and then Contact Methods. Ensure that the contacts listed are those you want to be used for notifications.
Next, navigate to Settings and then Manage Notifications. Click on the arrow in ‘Service’ to expand the window. Using the drop downs under both Power Outage and Power Outage Restored, select the contacts you want to receive the notifications. We recommend that you enroll to receive both notifications. Note that you can select both text message and email.
Power Outage Map
As part of this power outage communication initiative, we are looking at additional features to enhance our power outage map during the coming months. Stay tuned for updates in future newsletters.
To visit out power outage map now, click here.