Managing Your Account
In order to best serve you, it's important your account information is up-to-date. With correct phone numbers, billing address, and e-mail addresses on file we are able to communicate with you in the event of planned or unplanned outages or about other cooperative related matters.
Individuals who are responsible for the account are recorded in our system and we cannot provide information to anyone whose name is not listed on the account. For example, if the account is only in the wife's name, we cannot give the amount due to the husband if his name is not on the account.
When contacting the Cooperative to discuss your account, be sure to have your account number ready if you are an existing member.
Understanding Your Bill
Electric bills are mailed to all members by the 5th of the month. The normal bill is for approximately 30 days of service, but may vary from a minimum of 25 to a maximum of 35 days, based on the number of working days in a month, bad weather, or holiday schedules. Click below for helpful information to understand your bill.
All bills are payable by the 25th of each month. Any payments not received within this time frame are considered delinquent and may incur late charges.
If you have any questions regarding your bill, contact Member Services at (800) 214-2694 anytime between 7:30 a.m. and 4:00 p.m., Monday - Friday and we will be glad to address any questions or concerns you may have.