Late & Delinquent Bills
Unlike most other products you purchase, you pay for electricity after you have used it. That is why the payment is due upon receipt of the statement.
Payments must be received (in the office) by the due date to avoid a late payment charge. Late payments are subject to a five percent (5%) charge of the current month's charges.
If there are any questions concerning your bill, please contact Member Services at 507-367-7000 or 800-214-2694 from 7:30 a.m. to 4:00 p.m. Monday - Friday or e-mail email@example.com.
All delinquent bills for which payment has not been received by the date printed on the disconnect notice shall be subject to the provisions of the Cooperative’s disconnection policies. A cooperative representative will attempt to contact you by phone, email or our automated call system at least one day prior to the planned disconnection. If we are unable to reach you or if an acceptable payment arrangement has not been established, the Cooperative may proceed with disconnection.
If your electric service is disconnected because of non-payment, a reconnection fee of $100 will be charged to reconnect service during business hours. A reconnection fee of $200-$400 will be charged to reconnect after-hours, on weekends or on holidays.
Minnesota Cold Weather Rule
The Minnesota Cold Weather Rule, which is in effect October 15 to April 15, does not forbid winter disconnections. If you receive a disconnection notice during that timeframe, you must act promptly in order to ensure you meet all the qualifying conditions and complete the Cold Weather Shutoff Protection Application within fifteen (15) days of the notice to disconnect. Click here for a notification of your rights and responsibilities as well as the Cold Weather Shutfoff Protection Application.